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Quality Scorecard: Monitor Outsourcing Performance Metrics

For VPs of Operations and Quality Assurance Leads, the fear of losing control over service quality is the single biggest hurdle to successful outsourcing. If your outsourced customer support agents sound robotic, or your external developers deliver buggy code, the…

  • Jagan P
  • October 6, 2025
  • Digital Marketing

Measure Customer Satisfaction for eCommerce Growth

ecommerce

In the hyper-competitive realm of eCommerce, customer satisfaction is no longer a mere metric; it’s the lifeblood of sustainable growth. Happy customers translate to repeat business, positive reviews, and powerful word-of-mouth marketing. But how do you truly know if your…

  • Jagan P
  • February 27, 2025
  • 3 Comments

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