Self-Serve Buyers and Sales Relevance

Self-serve B2B buyer using a digital buying portal with product comparisons, pricing, and guided demos while sales and marketing teams support from behind, with MyB2BNetwork branding.

Self-serve buyers are not making sales teams irrelevant, but they are changing what sales teams must do to stay valuable. As Forrester notes, digital buying and self-service now shape every stage of the B2B journey, while sellers still matter when…