For Legal Counsel, Procurement Officers, and VPs of Operations, outsourcing often triggers a major fear: what happens if the service quality drops after the ink is dry? The answer lies in the Service Level Agreement (SLA). An SLA is a…
As a VP of Process Improvement or an Operational Efficiency Manager, you know your internal teams are dedicated. Yet, when core processes like billing, software testing, or data entry remain slow, the entire business suffers. These bottlenecks cause delayed product…
Outsourcing business functions—whether IT, marketing, or customer support—is a powerful strategy for growth and efficiency. However, VPs of Operations and Department Heads often focus only on the upfront savings, forgetting the serious hidden costs that emerge later. These costs aren’t…