A vendor says their AI has “human-in-the-loop” oversight. You ask what that actually means. The answer is a shrug, or a vague line about “our team reviewing things.” No checkpoint. No audit log and No named person accountable for a…
A board slide says “AI-powered platform.” Underneath it is a chatbot that routes tickets the same way a keyword rule did three years ago. The invoice is four times higher now. Nobody asks what actually changed. Everyone nods, because the…
Every sales kickoff deck in 2026 has a slide about AI sales agents. Some show them as a threat — leaner teams, fewer reps, agents doing the qualifying work. Others show them as a tool that frees up time for…
A prospect opens ChatGPT before they open your homepage. They ask it what your company does, how you compare to two competitors, and whether anyone’s had complaints. They form an opinion from that answer — and then they show up…
That’s a good problem to have, but it’s also where a lot of AI budgets quietly go sideways. Vendors have an incentive to recommend whichever approach they’re best equipped to sell. A RAG vs fine-tuning decision made on vendor preference…